As one royal commission closes, another one opens. And we can reasonably expect this one to be more sensational, with yet more video clips of mistreated elderly people, stories of financial mismanagement, staff shortages, and profit gouging. Plus, the hearing is occurring in a frenetic election period, so providers can expect point-scoring political parties to amplify wrongdoing. Yet, the scrutiny offers an opportunity; organisations can prepare by studying the processes and outcomes of the Hayne royal commission. Those that learn least will suffer most. Of the financial witnesses, we think Commonwealth Bank appears to have prepared best, with AMP and NAB clearly badly under-preparing, or wrongly preparing, and it has showed in the outcomes.